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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Shauna O – June 17, 2022

This was such a great all day activity! My daughter and I did the swimming with Manatees and the StingRay and bought the photo package. You can spend all day exploring and not even get to bother with the food and drink package.

Manatees was amazing, I am not a huge proponent of swimming with animals in capitivity and I make it a habit to find out about the park before I go (or avoid them all together) but these manatees were born in captivity and there are actually fairly strict laws around releasing them because of what happens to them in the wild. This is really a must do, they are such peaceful creatures.

Stingrays is probably the best animal related activity I have done to date. It was amazing, even more amazing is the fact that they are free to roam and go out into the open ocean. They always come back at mealtimes because its a set schedule. I find it fascinating that they know when to come back but they know where their treats come from. I was on the end and they kept swimming around me and trying to find treats around my waist which was funny. Only complaint I had was around the picture taking, we got alot of good pics but the girl taking the pic literally was there for the specific opportunities and then never paid attention. There were so many times when she could have gotten some really great pics of it trying to climb up my side and some other things with the other guest that is was a little disappointing. Overall tho, amazing!

The only downside to me was the dolphins. I really have a problem with capitve animals and I am hoping that I just didnt see the shaded area that they have but it looked like the dolphins were kept in large shall enclosures with no shade and they are completely captive. Even the nursery area isn’t shaded. Again, I assume I didn’t see the whole area for them as this was just entering the park but it was still concerning.

One tip I have : DO NOT THINK YOU CAN SWIM ALL THE WAY ACROSS. My daughter and I thought the other side was close enough that we could just swim across to get to our Stingray appt. We made it but your close enough to the ocean barrier that the current is a bit stronger so it took alot of energy!!
Rated 5 out of 5

CarterJonErickson – June 17, 2022

We researched all of these commonly owned parks and chose this one. We made the right choice for what we wanted and I think most would. What we liked: beautiful setting, great shaded walkways with unique sitting areas with ocean or forest views; the manatee area was awesome; the zip line was fun and something the whole family could do; the water slide on the light house was fun. We usually don’t do buffets, but this one was good with food cooked fresh constantly and you knew it was up to temp so food was safe. Open bar was nice for parents to have a couple glasses of wine. We did not do any add-on activities with no regret – saw the dolphins jump and that was just fine. The lazy river and snorkeling were also great, but with the wind direction on our visit, I called the lazy river a working river and that also impacted snorkeling. The weather was not their fault. Probably the best value of all of these parks, but it all depends on what you want to do. We’d do this again.
Rated 5 out of 5

Heather B – June 17, 2022

We had a great time here with our 4 & 7 year olds. We rented a car so we could be on our own schedule. We purchased the special reef safe sunscreen as that’s the only kind that is allowed there to protect the marine life (this sunscreen doesn’t work very well but we survived) interestingly all around us people were spraying and slathering themselves with regular harmful to the reef sunscreen and not one staff member said a thing, and staff were all around handing out locker keys, towels etc etc. So I found that disappointing. I also didn’t like seeing the dolphins in such a tiny enclosure, very sad. Other than those things we loved it! Snorkeling was great, lazy river, zip lines…lots of fun. My kids loved the playground and small waterslide there. We enjoyed the food at lunch. We wished we had gone two days as there were lots of things we didn’t get to do.
Rated 5 out of 5

M&MYoung – June 17, 2022

We were taken here as half of a day trip off a cruise ship docked in Cozumel. It’s not our choice of place if we’re honest, it’s noisy, full of screaming, running kids and ways to try and get money out of you (photos with animals/animal encounters/power snorkeling) but – if you venture away from the restaurants and the central area you can find hidden quiet areas to relax or snorkel from. We spent a good hour at the manatee area and it was perfect. Whilst we personally don’t agree with dolphins/parrots/monkeys being kept in captivity and used for tricks/entertainment/profit we were able to get away from these things fairly quickly. The park is safe, the food nice enough, a good day out if you’ve got kids and water babies especially.
Rated 5 out of 5

Sharon S – June 17, 2022

My husband and I had an incredible day at Xel- Ha and enjoyed all the activities very much especially the snorkeling. We appreciated the helpful staff with getting the equipment needed for the day and providing a locker. We started with the lighthouse water slide and loved it! Great fun! We snorkeled in the lagoon and found the water is clearer upstream closer to the children”s playground . It was a high wind day and the water closer to the ocean inlet had a bit more sediment. We snorkeled 3 different times for an hour each. The fish were beautiful and located in several places. We saw several different kinds of fish and our photos from our water camera are great. We enjoyed the bike ride through the jungle to the top of the lazy river and floating back downstream. A bit crowded at the top but opens up quickly. The ropes line obstacle course and the zip-lines near the bottom were great fun! We ate breakfast and a late lunch in the restaurant overlooking the lagoon and the food was great. I have a food allergy and the chef very nicely made me a separate dish for lunch which was much appreciated. We had time for one margarita. We stopped at the gift shop on the way out to buy some very nice Xel – Ha clothing, swim trunks and soccer style swim shirts that are very nice. looking forward to returning again in the future.