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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Johnewman – June 17, 2022

Cooling off in the floating river is refreshing. Great food, nice shops, 5 cenotes and a tall water slide, and some fun water adventure activities. Kids loved it, even my 7 year old did the cliff jump, twice!
Rated 5 out of 5

Austin V – June 17, 2022

We have been here twice. The first time was 4 years ago and we had a great time again! All you can eat and drink. The lazy river. So much fun.
Rated 5 out of 5

Sara H – June 17, 2022

This day was perfect in every way!! We did the SeaTrek and it was an amazing experience. Even my little scared-y cat daughter was excited! The snorkeling was so fun and we saw a HUGE stingray! The food was great! Our recommendation to save money, bring water shoes. We didn’t have them and had to buy them for all of us. You don’t need them but it’s much easier with them. We did every activity: snorkel, cliff jumping, lazy river, zip line, ropes course and everyone had a great time! Also, the photo package is worth it’s money. We received over 100 photos and didn’t have to carry a phone/camera around with us.
Rated 5 out of 5

Gemelle – June 17, 2022

Between Xcaret and Xel-Ha, we chose Xel-Ha. We traveled with 2 young kids and wanted a place where we can have fun by the ocean and explore some nature. We’re glad we chose Xel-Ha because it did give us the slow family paced we were looking for. Everything is pricy as everyone else has noted. We paid for the photo package where our wrist bands can take pictures throughout the park. However, one of our wristbands never worked. We also couldn’t find more than 5 places to take our pictures.

Finding a locker was difficult too. We arrived by their Xel-Ha bus and got here early but kept on getting redirected to the furthest locker by the buffet dining area.

We wasted our time walking around since that locker was so far from our dolphin session. Once at the dolphin encounter we discovered there’s a locker area too BUT only for dolphin encounter guests. So moved all our stuff from the far locker to this new one and kept the key until the end of the day since this was an ideal location for lockers.

The downside to this place was the towel service. We were turned down 3 times since they won’t give us any towels until AFTER the encounter. We had to rinse ourselves down at least 15 minutes before we weren’t allowed towels. But then AFTER the encounter, they take you straight to the freezing photo viewing area to buy photos. We were freezing and we still couldn’t get any towels since buying photos was more important for them.

We only dined at the buffet area, the food was decent. Not bad for themed park food. They gave away free snorkel tubes since they can’t be re-used due to COVID. We couldn’t find signs pointing to underground caves so we never found it. We thought we found an entrance but it was really dark and steep and didn’t want to take a chance. Better signage would have helped. The cenotes were covered in algae so we didn’t go in. But it was still great to take a picture.

The jungle trek is a bug’s buffet. For all the expensive items they sold in the stores, they should have had a store that sold bug repellent. I would have paid gold coins for bug repellent. Between the 4 of us, we had over 100 bug bites. One of our kid got bitten so bad we had to call our pediatrician since the bug bites looked like measles on her. But rest assured, it wasn’t measles, just allergic reactions are different for everyone. The fun part is we didn’t know we got bitten until the next day.

Overall, Xel-Ha reminded me of Sea World San Diego. The place is maintained very well and clean. It was pretty empty when we went. No lines for majority of the activities. Even though there were still lines for buffet and the giant water slide. I can’t imagine this place at full capacity. We spent over $300 at this park that’s AFTER the admission price between extra add-ons, photo package, and souvenirs. But despite a few minor setbacks, it was definitely worth checking out. It is a beautiful place.
Rated 5 out of 5

Adaeze – June 17, 2022

First time in Cancun and decided to do Xel-ha. Enjoyed it way more than I thought I would especially since I don’t know how to swim. Loved the bike ride to the river then went across the river in a tube. There’s really a lot to do there, from snorkeling to cliff jumping to cenotes and river swims plus breakfast and lunch included. Love every minute of it.