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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Elizabeth Krista – June 17, 2022

Please do not waste your money on this excursion. It is situated on the beach but going onto the beach is not an option. Everything is additional money with the exception of three activities. This is the worst place to go during COVID, to enter the mark you need a mask but once inside no one wears them. The dolphins are kept in a small body of water. The lazy River water flow is going to opposite way so you can to swim. The food gave me food poisoning. There are not many fish to see during the snorkeling. I would suggest finding an alternative excursion.
Rated 5 out of 5

Kimberly9476 – June 17, 2022

While this park is beautiful, it was way too overcrowded with visitors and very lax covid measures being taken. No masks being worn most of the time by anyone we passed. They let you remove on the river but we kept ours on as there was zero distance between our family and others (see pics) who were literally on top of us with their floats. If you’re high risk – avoid the river and get in to enjoy where you feel safe.

We went during Thanksgiving week and the crowds were unbearable. We arrived at 10 and most vip tours were sold out. We stood in line for 45 minutes to book a few and our family has to split up and go alone to some due to different times. Highly recommend booking your non included tours (I.e. manatee swim, snuba in caves, etc) in advance.

The park is spread out so if you do book multiple activities over different times (like us) you may spend most of your time walking back and forth to get to them making it less enjoyable. We ended up parking ourselves in the Mexican restaurant and drank margaritas and beer (included) while our kids ran to their different activities. They were pretty chill about it and served us for over 3 hours without complaining about us being there.

There are handful of beer stations and a bar in the middle of the park which is all included. Lines to get a drink here were about 15 – 20 min long. But, it is Mexico and they’ll give you whatever you want. Just order 2-3 each time you actually make it through a line.

Other than the non included activities, it’s really just a large beach that you float/swim in. Nice clear water. Life vests offered (but not being sanitized at any station and EVERYONE just ignored the signs sanitized/used mixing them all together. Kinda gross.

Of all the parks to enjoy, I would skip this one. Most of the activities are offered at the other parks and if you want to just relax you can do that on the beach at Xcaret or your hotel.

If you do want to go, definitely book activities in advance. The kids high reviews were the cave snuba (very little crowds and in a secluded private pool of the park) and Manatee Swim (small group). Sea Trek was overcrowded but 12 year old liked it. Maybe good for people not comfortable enough to snorkel. We wanted to do the power snorkel where you hold motorized “bikes” to propel you through the water but it was completely sold out. She said they typically sell out in advance of this – FYI.

If you have limited time, I would skip this park and do Xenotes (10 people at a time and felt very safe) or a private tour to Chichen Itza (private – not bus) instead.
Rated 5 out of 5

Latosha S – June 17, 2022

We had a great time. Our guide checked us in and we headed straight to the Brown lockers. We were advised to do the lighthouse slide activity first while the crowd was low. It’s very scary but worth the climb.We then made our way over to the beginning of the river and rode bicycles through the path to the River float activity.We had the entire bike path to ourselves there was definitely social distancing and low crowds. The river float was awesome make sure you bring your water camera if you have one. We also bought the picture package which was well worth it, take as many pictures as you can. The snorkeling was great and the food was authentic and delicious! Well worth the trip!
Make sure you keep your snorkel and goggles with you. Don’t worry about life jackets they’re located throughout the park.
Rated 5 out of 5

Marcos Garcia – June 17, 2022

This natural water park was beyond my expectations! When you see the initial price it might seem costly, but it’s worth every penny! Initially I wasn’t sure method of transportation to use but I ended up booking with my resort. They resort took care of purchasing our ticket and getting us there before the crowds which was really nice.

Unfortunately it rained about 40% of the time but we still had a great time being in the water. What we enjoyed most was the lazy river. On the lazy river, I would suggest using the provided rafts to get down the river, rather than snorkeling down. There are other areas to snorkel at and that’s where we chose to use the snorkel gear.

It is recommended to wear a mask in the park but only required in the buffets, gift shops and other indoor areas. ALL employees followed mask protocols to keep everyone safe, but they cannot enforce it in all areas of the park.

I would 10/10 recommend this park to all my friends and family who travel to Cancun. It was definitely an experience to remember.

Definitely bring a waterproof protective case with lanyard to put your phone in so you can take some amazing pics and videos.

Muchas gracias a toda la gente que trabaja en Xel Ha por su servicio.
Rated 5 out of 5

Petite Lapine – June 17, 2022

This eco wonder is now a disaster and should be used as evidence as to why reefs need to be protected and why marine mammals should not be in captivity for human entertainment. It’s an algae pond now. All the coral is dead. I visited10 years ago and while I never approved of the dolphinarium I appreciated the concept of being able to swim with the fish in the reef and how it was considered “conservation”. Well turns out that having a reef be an amusement park just ruins the reef. It’s over and this place should be closed to the public and rehabilitated for the sake of the environment. It’s 2020 marine mammals are not prisoners for tourists to ride.