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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

ADRIANA V – June 17, 2022

Scuba diving in the caves/ cenotes was amazing however they really need to work on continuously telling people to pop their ears every 3 feet you go down and wile ascending and descending this should be done very slowly. I go scuba diving often and it’s very important to pop the ears every 2-3 feet and often while underwater or you can seriously injure yourself. You can get vertigo. Blow your eardrums, vomit, get very sick, the lungs can rupture. The divers made me decent too fast, iv been vomiting for days, my eardrum blew out and bleed. My lungs started hurting. This is a result of coming to the surface too quickly. I listened to the instructor thinking I do this a lot so nothing should go wrong by going up so fast. Usually, I sit for 3mins before going all the way up. Amazing experience but they need to make this clear to people the risk of not doing this often and the right way to do it, and it needs to be reaped numerous times. They need to not do this so fast, or someone will get hurt badly. Other than that amazing experience and a great park
Rated 5 out of 5

James K – June 17, 2022

It had rained on us for the first hour during Xel-ha excursion. Our dolphin experience was awesome! Lots of walking, rode bicycles, and train. The man-made lazy river had great scenery that fed into the saltwater cove where the ocean waters entered. We snorkeled the cove and saw two stingrays, but the waters were very murky. I would stay away from the food, made my family and I sick afterwards. Even though the sun never came out, this excursion was awesome and worth the money!
Rated 5 out of 5

Jnel921 – June 17, 2022

We went to Xel-Ha in May 2021. What an awesome experience. The restaurants are great and the food selections were amazing. We had delicious drinks and were able to snorkel and swim all day.

The cenotes, lazy river, lighthouse view & slide, trails and stops you can make while in the water was so much fun. definitely a workout.

We did not do any of the photo packages. We brought our own water camera and my husband had a go-pro. You are not allowed to bring any of this up to the lighthouse. So if you want pictures from this area you have to purchase through them.

We will definitely do this again.
Rated 5 out of 5

austingreen – June 17, 2022

This tour is way too long. We were dropped off around 10 am and were not picked up until almost 6, It is crowded. We had a group of active adults/young adults. There are few fish to see while snorkeling. You must wear a life Jacket at all times. We are all experienced swimmers and adventurers. This is a bit mundane for a group that has has traveled a lot. The lines are unbearably long for food and drinks. We were ready to come home after a couple of hours but could not find a way back to our beautiful and relaxing hotel. It is commercial and not intimate.

I would avoid this. Don’t waste your day or money. This is not a unique experience and there are much better options in wonderful Mexico.
Rated 5 out of 5

Renata P – June 17, 2022

I booked this park because of recommendation from Amstar agent. I was so excited to take my family there: lazy river, snorkeling, bike zip line, biking…. Sounded so awesome and family friendly. Unfortunately my whole family was disappointed. Mask are required while walking outside, no one can enter an outside eatery without one….however in the locker room masks are not needed…. Hmmm… totally makes sense. The lazy river was not so lazy – it is a real river, not so safe for people with limited swimming abilities. It was very scary for me, I thought I would not make it out of it alive. I had no idea where the river would take me or if I would be able to get out of it. Live jackets, snorkeling equipment are provided, floats are also available.
The park map was were confusing, we were unable to find bike zip line. The path signs we followed led us to regular bikes. There is a “train” that can take you back to the beginning of the river. Kids play area is nice for younger children. There is a tiny, tiny pool for them to splash in.
This place would be an incredible place If there was also an alternative to the real river – a man made lazy river for less skilled patrons, and those who don’t have a death wish.