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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Tash – June 17, 2022

It was so much fun. My teenagers enjoy it very much. It was a unique experience. There is so much to do at Xel ha. Food and snorkeling gear was included.
Rated 5 out of 5

landocm – June 17, 2022

The taxi cost us $81 total including tip from Iberostar Tucan. It would have been cheaper to book the Xcaret transport but we didn’t have to worry about missing the bus and had more flexibility. Plus we didn’t have to stop at any other hotels. It was worth it.

We didn’t get the photo package. We did view our photos at the end but because we got the package at Xplore, we decided to save some money. However I will say, the photos that were at Xel Ha were way better than our phone pictures.

They have towels there so you don’t need to bring one. They have lockers and places to buy stuff. I did buy a nativity Christmas ornament here. I don’t actually shop a lot so I am not interested in going to other shopping places.

We biked to the river first. We did the river with tubes. I liked how the single tube had a seat so I could get out of it easily. My husband and daughter (8 years old) did the cliff jumping. Then we did the swing zip lines. That was my favorite. After that we ate lunch at the Mexican buffet. The food and service were great. Then we went to go on the lighthouse slides but they closed them for maintenance. We should have done them first. So we got our snorkel gear on and crossed the inlet to check out the Cenote Adventure. It is a rope swing, kids like it more than adults. Then we swam through this one cenote that was narrow. You can’t swim in the other cenotes. We skipped the Mayan cave because we had been through the ones at Xplore. We snorkeled more at the inlet.

I have water shoes like Tevas that I wore to Xcaret and Xplor. This was the only place I wished I had slipper-like water shoes so I could wear them with the snorkel fins.

They turn off the drinking water fountains close to closing time. I wanted to fill my water bottle for the ride home.

If I came back I would want to try the Manatee Encounter. In the past at other places I have done a dolphin swim and stingray swim.
Rated 5 out of 5

Deandre S – June 17, 2022

Great place to swim, the lazy river and ziplines were a lot of fun. I wish we could have had more cenote’s to swim in.
Rated 5 out of 5

HAVLIX – June 17, 2022

This is second time in Xel-ha.consider the bellow an instruction on how to do it.
Walk in, go to lockers change in swimwear.bring waterproof case
For mask and credit card.fanny pack sounds terrible but would do the job.go to red lockers get snorkeling gear go up tp start of the river to get a float and float down the river.snorkel zip line at-the end ,go to red center,turn back ur gear roof-and eat@buffet. Go to the big blue slide next. Dont be a whuss ride the slide, our 5yr old baby girl did it twice.
Go across the bridge, check out the cenote, go back to get ur clothes and change. Go to kid park,let the kids play for a bit cause its coming up on closing time anyway
Rated 5 out of 5

dj6940 – June 17, 2022

I enjoyed the Tulum portion of the tour and our guide Jaime was great, informative and helpful from pick up to conclusion of the tour.
I was disappointed with Grupo Xcaret for allowing people to sign up for the Coba & Tulum tour (Coba had been closed for many weeks prior) expecting that they had an exclusive agreement to guide tours there, only to be informed the night before and at pick up that the Coba site was closed and the rest of the tour would be at Xel-ha park.
While Xel-ha park was ok, over eat & drink with snorkeling- though being 57 y.o. I don’t have much interest in tower slides and kids play.
I don’t have many opportunity to make the trek to this region and was trying to see as much of Maya ruins as possible.
Double check everything and don’t rely on the tour group to inform you of cultural sites availability.