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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Aj Y – June 17, 2022

Most beautiful place I have been to!!! Its a big natural water park! Very clean, all inclusive so you wont have to worry about food, snorkeling gear is included and 1 time use only for the mouth breath thing so don’t fret. I felt safe wherever I went cause there’s a lot of people and staff around everywhere I went.
It’s also very kid friendly.
I suggest doing it full day just because you cant fully experience and enjoy everything that they offer if you do half day, its just not enough… beautiful place!!
Rated 5 out of 5

grahamtabby – June 17, 2022

I went here with my wife Nov 2018,it cost about £100 I think which included basic attractions. You have to pay extra to swim with dolphins and stingrays or for the underwater safari, we did the safari which wasn’t worth bothering with, It would be better described as quick stroll as far as the oxygen pipes to the diving bell will allow. I found visibility an issue using the diving bells. I’m not bothered with dolphins but as a keen snorkeller I wanted to see a stingray….they have the “stingray encounter” which I didn’t pay for and would advise not to. We snorkelled in the lagoon next to the stingray encounter area, this area isn’t netted and the stingrays come and go as they please, they know to come there to get fed during the encounter so snorkelling in the same area will guarantee a sighting.
I saw two that were about 2-3 feet not including tail than arter a while a dark shadow engulfed me and there was a 6-7 foot giant gliding beside me. My immediate thought was that it resembled the starship enterprise (slight exageration)
It was an amazing experience without which I would rate the park 3.
Rated 5 out of 5

Antonija Lovren… Z – June 17, 2022

Such an amazing park. Really not enough words to describe the beauty of the nature. Had so much fun swimming and snorkeling around. We took the manatees encounter as an extra and did not regret it. It was such an amazing experience. Definitely would recommend it to everyone. Tip: take the photo package and do as many photos as possible as they are really beautiful!
Rated 5 out of 5

David B – June 17, 2022

Have always heard great things about this place so decided to check it out, however apprehensive knowing they have captive dolphins.

As soon as you enter the park you’re forced to walk past the dolphin enclosure. Their website reads that you can swim with them in their “natural environment” but this is absolutely misleading. The pools they keep multiple dolphins in are horrifyingly small. I’ve read that this is within the legal guidelines in Mexico, however their natural environment would be the open ocean, not tiny netted pools. Left us feeling uneasy for the rest of our time there.

Walking to the river float, we passed a group of macaws that looked anxious and had loads of tourists gathering around them taking pictures. Oddly enough, these birds didn’t move from that spot all day and we could hear them shouting wildly any time we were around that area.

Further towards the river entrance we passed the manatee enclosure and found the conditions the same as the dolphins. This park isn’t exactly small so I’m not sure why these enclosures are.

The river float was nice. Not many fish around, likely because of all the sunscreen being washed off of the hundreds of people in the water.

Went to the main restaurant a few times. The hostesses and servers were all very warm and friendly. The food was 2 star resort quality.

One positive is the all inclusive drinks. Spent the majority of the day drinking away the sadness from seeing the state of their animal attractions.

I wouldn’t visit again and wouldn’t recommend anyone else to. There are other local and environmentally conscious companies here that can show you the beauty of this area without capitalizing on captive animals!
Rated 5 out of 5

scottbrown027 – June 17, 2022

I have been to XEL-Ha 6 times in six different years and I always find something new. The snorkelling is amazing here. There is much to do for everyone from hiking to the rush of a jet boat. The food and drinks are great, always something for everyone. Trust me if you like the outdoors you won’t be disappointed. Cheers!