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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Robert B – June 17, 2022

NOT all inclusive. Not even close. Yes, it’s a beautiful setting. But it frustrated us to no end that every single thing that was fun to do costs extra; a LOT extra. Adrenalina-$70 ea. Snuba-$50 ea. Sea Trek $65 ea. It cost my family of 3 about $300 to get in. Had we done just those three activities, that figure soars to over $850. Had we done any of the other 9 activities that cost extra, we would have easily spent over $1000. Not even Disney World gets that much. If you want actual all inclusive go to Xplor (best park) or Xavage (2nd best). No hidden costs and waaaaaayyyy better. Xel-ha needs to fix this nonsense. It ruined our day.
Rated 5 out of 5

Patrick P – June 17, 2022

Hade a amazing time
Was there for a fun day hand not sure we did everything we spend 1/2 day in lazy river with cliff jump and zip line and more
Rated 5 out of 5

Joni H – June 17, 2022

My husband and I visited Xel-Ha about 15 years ago and were so excited to be bringing our children this time. While Xel-Ha is still beautiful and a great place to spend the day, we were really disappointed in the snorkeling. When we went 15 years ago we saw hundreds and hundred of colorful fish. This time, I bet we saw a total of 70 fish the entire day. And it was hard to see the colors of the fish because the water has an oily film from sunscreen. It has really lost some of its beauty.

We did see some fish, including one really HUGE fish that freaked us out a little, but was fun. We saw several sting rays at the bottom, and lots of blue and yellow fish. It just wasn’t as amazing snorkeling as it was in the past.
Rated 5 out of 5

Jennifer P – June 17, 2022

Expected some crowds but this was just awful. Hugely expensive for what you get. Even though this was advertised as all inclusive (and can’t bring your own food in) people were lined up for hours waiting for food. Drinks line ups were not much better. After waiting in the hot sun for over an hour for the food, we gave up. All we ate or drank all day was pop and water and by 5 pm even that had ran out! If they spent half as much effort on a good experience rather than attempting to upsell to the numerous not included activities, this might be decent. If you aren’t going to offer a reasonable opportunity to eat the allegedly included food, at least allow people to bring their own. A total disappointment and would not recommend this place to anyone.
Rated 5 out of 5

Jessica S – June 17, 2022

If you love snorkeling, this is a must do on your list for Cancun. I’m literally shocked at the negative reviews for Xel-Ha! Yes, there are additional things you can purchase, but the all inclusive activities had us busy from open until close! Cliff jumping, ropes courses, and ziplines all over the ocean! Biking to a river swim/float! Cave swimming, rope swing into a cenote, nature paths where you see monkeys, iguanas, etc in their natural habitat (no cages or enclosures)! All you can eat and drink (including booze)! A massive waterslide that is sooooo fun! Snorkeling in the ocean in a HUGE area where you can see al kinds of fish including schools of parrot fish, find star fish and conch, and have a great time discovering!