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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

SylCham – June 17, 2022

The parc itself is located in a nice environment but it is not like a natural preserved area, it is fully adapted to tourists who are floating and roasting on their inner tubes, deriving thanks to the current… The fact that it is all inclusive, including alcoholic beverages, does not help.
North American tourists seem to enjoy. Kids, including ours, definitely enjoyed it.
But that’s not the way we like to spend a day in the nature.
So definitely to be considered as a. Aqua Park, not a “nature preserved area”
Rated 5 out of 5

cindyqt – June 17, 2022

If you like snorkeling and safe water activities for young children, this is it. Food are included for breakfast , lunch and even dinner ( at 6pm) when they close. Alcohol drinks are included in tickets prices.
I shop around for tickets on other websites for price and get a better deal than the one my resort offer. So book online if you can. We took a taxi to the park since it is cheaper that way. We stayed at grand Bahia principe and it costs around 20 US dollars one way trip to Xel-Ha park.
Rated 5 out of 5

Summer P – June 17, 2022

My mom and I decided to visit Xel Ha during our recent visit to Playa Del Carmen after a few people highly recommended it. We booked through Expedia and received a good discount. It exceeded our expectations. The grounds are exceptionally beautiful and there is so much to do. We loved riding the Zip-bike, tubing in the lazy river (the best I’ve ever experienced), snorkeling, lounging at the “beach,” and napping in the hammocks! The water was so beautiful and relaxing. We also enjoyed the all inclusive element, and were very satisfied with the food and drinks. They offer a great variety of foods! The only recommendation I have is that the park hire more staff to manage the attractions and hire more lifeguards. We (and several other guests) had to help a family whose tube turned over on their two small children! Thank God they survived but It was frightening and sadly no staff member even noticed that it happened. There just weren’t enough people working on the grounds.
Other than that I loved Xel Ha!!!
Rated 5 out of 5

Jess F – June 17, 2022

Did the full package where we swam with dolphins, snorkled with them and went under water to watch them swim and do tricks. This was our first time swimming with dolphins and it was absolutely amazing. You got plenty of time petting them, lots of photo opportunities and get to be pushed along the pools by them. The people working with them are knowledgeable and friendly. We had those activities booked at various times of the day but in our free time we had great fun going down the slides (white one is very fast and the blue one is slower) using the ziplines, going down the lazy river and snorkelling. We also jumped off a cliff and made the most of the buffet style restaurant and the bars. There are plenty of places to relax with great views. Use of the lockers and snorkelling equipment is free (unless mask or key is lost.) The grounds and the wildlife here are beautiful.
A few minor limitations would be that it’s asked you wear biodegradable suncream and have a good wash before swimming with the dolphins. As my suncream washed off I did burn slightly, however a lot of people were going round the park in rash vests which I think was a good idea.
The floors of the changing areas and toilets get incredibly slippery. I did have flip flops on however, and saw lots of people wearing water shoes so I think they’re the safer option.
If you do the dolphin trek be aware the mask is very heavy and can partly fill with water quite easily, which is a scary experience when you’re 16 feet deep.

It was a surreal experience and would definitely return on my next trip to Mexico!
Rated 5 out of 5

Stay760425 – June 17, 2022

Great park to snorkel and swim throughout the river as it joins the ocean. Large super slide that was average speed, nothing fast or extra exciting. I would pay the extra money and go visit XPLOR or XCARET. Food buffets were great, all you can eat and drink including alcohol.