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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

William R – June 17, 2022

Had a good day here the snorkelling was fab on a huge sea inlet the zip lines were good for all ages and we did them all then moved onto the cliff jumping which was well policed .we did the sea trek which I would recommend it’s very well policed by divers which are constantly checking you are ok . The food and drinks are good although the large international buffet is a bit basic the grill was our favourite and our server was fantastic . The helter skelter slide was good and although we didnt do the dolphin experience it looked as though it was a fun thing to do . I would not need to go back but would try another of their parks next time .
Rated 5 out of 5

marinakelly29 – June 17, 2022

We spent a whole day at Xel-ha and travelled from Cancun. The transfer took around 1hr 30mins, and was in a funny looking Xel-ha minibus. A rep told us along the way about different activities we could do, and where we should go in the park, which was helpful.

We arrived and had breakfast. The park is all inclusive but having come from a Riu Palace (also all inclusive) the food in general was alright, nothing special.
In the park you can deposit your own suncream and per bottle you get 2 samples of bio degradable suncream – supposedly 1 sample is enough for 2 full body applications. I think we were enjoying the park too much and forgot to reapply as often as needed, as we got quite sunburnt!

We spent the first few hours snorkelling in the huge open inlet. You get life jackets, snorkelling gear and flippers. It was reassuring also that the mouthpiece for the snorkel is brand new, and you get to keep yours after you’ve used it – very sanitary. We saw some beautiful fish and even a wild sting ray.

We walked to the start of the ‘lazy’ river, passing by a few mini cenotes and a rope swing, through the jungle with lots of iguanas. The lazy river was really fun, and at the start the water was cold and fresh, getting saltier and warmer as it got closer to the sea. Towards the end there’s a little playground thing with tightropes to walk and zip lines. This part was really fun.

We brought our own knock off Go-Pro and filmed loads of fish and things underwater, as well as the zip lining. We thought it was great that you could bring your own camera and not be forced to pay for the photo package.

We didn’t pay for the photo package, and we didn’t buy any additional activities. The only reason we’ve given a 4 star review is because we thought that at 99 dollars each (what we paid with Tui) it was a very expensive day out for basically a lot of swimming. I’m really glad that we went because it was a lot of fun, but I wouldn’t spend the money again now that I’ve done it.
Rated 5 out of 5

Krystan – June 17, 2022

First of all we had a great day out at the park. The locker room was clean and dry and the locker system excellent, as we were doing the Dolphin experience we couldn’t wear our own sunscreen (it hurts the dolphins) but we’re handed no samples of the stuff that doesn’t. We did not get burned. The park is large and the zip wires, lazy river and snorkeling are all great the resteraunt is very good and naturally in the all inclusive package. The park was very well run and staff friendly. So far so good. However be careful if you go for the photo package it is very very expensive 250 dollars is robbery and totally out of order if I’m honest also turns out this price is negotiable so we got them down to 196 but that’s still pure extortion and even outdoes Disney for the price of photos. Do yourself a favour and drop the prices on the photos and charge a static price surely every on buying them at a lower price is better than some at a higher price, for this one reason I have dropped the rating from 5 star to 3 I which is a real shame as otherwise its great, I don’t like people taking advantage of captive audiences, and you do great things for the dolphins
Rated 5 out of 5

Kris M – June 17, 2022

This place was incredible. What fun! We did river floating, bike riding, snorkeling, eating, zip lining and rope course. The park was beautiful and pretty well kept as far as trash and such. We had two 13 year old boys and a 9 year old girl and they all loved it!
Rated 5 out of 5

Erika Alvino – June 17, 2022

Food and drinks are included with entrance. Its buffet style so as much as you can eat. Food was pretty good but my favorite part was the soft serve machines. The snorkeling is fun. We saw lots of fish and enjoyed the coolness of the water on a super hot day. We paid extra for Snuba which was a great experience. This park is definitely worth it