Xcaret Plus
Xcaret Plus: the best theme park in the Riviera Maya with more than 50 activities included, lunch and the night show “México Espectacular”
Book now & pay later
- Secure your spot while staying flexible
- Book by WhatsApp and pay when boarding
- Free cancellation Up to 24 hours in advance
Xcaret Plus: more than 50 activities included,
lunch and the night show “México Espectacular”
Safety measures
Full day
Hotel pickup offered
English & Spanish
Mobile ticket
+50 activities
Safety measures
Full day
Hotel pickup offered
English & Spanish
Mobile ticket
+50 activities
Description
Tripadvisor Reviews
1101 reviews for Xcaret Plus
Only logged in customers who have purchased this product may leave a review.
Debbie F –
It took almost 2 hours for our group of 21 adults to get checked into the park! We had prepaid tickets but it was a hot slow nightmare!
Katia K –
I think that for the price you pay there are too little ( or better to say – almost none) activities that were included. Basically the only thing you can do is the river tour, everything else comes with an extra price. I think that at least one activity more on choice could be added. Otherwise you pay just for walking around the park – which is indeed beautiful and very well taken care of – but we expected more.
Food was very good! But try to go early as in the afternoon it gets pretty busy and you will have to wait.
The beach is nice, but gets super crowded – so does the snorkelling area.
So to sum up, it is worth the visit – but bear in mind you will have to pay more if you want to do any activities
Erica Bolanos –
Absolutely infuriated by the photo service at XCARET. I wish I had read the reviews about peoples experience with the photo packages before I was scammed into purchasing one. Up until the end We had a wonderful time, and took pictures using the barcode on our wrist bracelets, when we asked how it worked they said they could combine our photos into one and charge per bracelet. We used three and I didn’t realize I was charged for four, I Brought this up to ELSA GOMEZ MONDRAGON, our cashier, and let her know that it was deceiving. She then explained that we were charged per person in the photo, to which I replied that makes no sense because we were on a boat with 20 people would you charge us for all those? She said no and said she could cancel and erase in a very rude way. I said no but that we wanted to keep them but that they should be clear so people don’t feel tricked, I walked away having paid for the 4 people, never requested a refund and we were a group of 5. After we left I realized She deleted every extra photo that had my 5 year old autistic daughter in them because she had let me know that she had accidentally not charged me for her. When we paid I had 37 photos after I complained and received no refund or discount ELSA GOMEZ MONDRAGON went out of her way and out of spite to delete all the extra pictures. What absolutely horrific and hideous behavior. I contacted the email on the receipt and have received no response. This is disgusting behavior and I will never return to XCARET or any of its parks. DO NOT BUY THE PHOTO PACKET!!!
Katie Brit –
Had an amazing time with the 11 ziplines, cave rafting and atv-ing. The buffet was a bonus!! The best part was the photo package which took hilarious pictures of us mid-action throughout the day.
Ari –
My friends and I were at xcaret on July 17th. I purchased the photo pass and had an amazing time with my friends taking pictures at all the scanning stations. We did not take any other pictures with our phone because we thought it was not necessary. The photos were supposed to be avaialble 24hours after your visit and they are only available for 30 days. I checked 24hrs later but it said the photos are still not ready. I thought to myself, “Ok maybe its just taking longer because of covid and maybe they’re understaff.” I waited for about a week and the photos were still not available so I emailed them to follow up (I’ve tried calling them but I could not connect anyone on the line).
Long story short, it is August 25th and the photos are still not avaialble. I’ve sent several follow up emails, and did not get a single reply from them. Everytime you sent them an email, you only get an auto reply with a reference number but no one ever get back to you. I am very pissed. I never write a review but I just want people out there to know. Its not even about the money, we took so many photos with the photo pass to have something to look back at but now we don’t have a single photo at xcaret. The park was definitely one of the best experience we had in Cancun. If we knew we would’ve just take some photos on our phone.