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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

MIRELA P – June 17, 2022

– a rip off for tourists considering most activities are not included and the prices are between 40-60US$, but that is not the issue, but the financial extra that is implied: for instance I took the swim with dolphins and is nothing special just that I was curious as I have never done it before and by the way you DON’T really swim with dolphins but you just get to touch and pet them, however any cameras are strictly not allowed and that is because they are selling one single picture of your experience with 40US$ and the whole set with 185US$. Yes it is correct – the Park entry price is less than 100US$ because they are making sure they will squeeze all your finances with extra activities and pictures.
I wonder why they put the pictures at 185 US$ “ONLY” and not 1850US$.
How ridiculous can they be to price some pictures more than double the Park entrance. Plus you are not given the option to take your own pictures… simply outrageous, irrational and greedy
– the counter staff were very rude and unhelpful as when asked to pack my picture they told me that I have to pay for a bag as if I didn’t pay hundreds of dollars for the Park entrance, extra activities and photos… everything is too much trouble and they don’t miss an opportunity to demand for money.They show no care and no respect for customers as they only see walking US$ not people. Unacceptable really
– apart from that the rest of the staff were nice and helpful, the food at the restaurant was good, zipline was fun, but the snorkeling disappointing.
THE REALLY NEED TO IMPROVE THEIR CUSTOMER SERVICE AND SHOW MORE CARE AND RESPECT TOWARDS THE CLIENTS – after all we pay for their salaries.
Rated 5 out of 5

Garden Guru – June 17, 2022

So much fun in the sun!
Nice coast line clean and warm.
Innovative, creative and educational.
Wild life, lovely trails,hammock and margaritas
Rated 5 out of 5

Julee K – June 17, 2022

We spent the day and snorkeled. The food was very good and enjoyed authentic Mexican. We loved hanging out for the day. Absolutely beautiful
Rated 5 out of 5

TheresaTPG – June 17, 2022

Loved this place! I also checked out Xcaret on different trip-I honestly liked them both equally. This place closes at 6pm and if you are ok waiting for a show for Xcaret (at the end of the day usually ends around 8pm I believe) then I recommend Xcaret.

1. Food here is all you can eat or drink all day, including alcohol. (Xcaret is not)
2. I recommend going to Tulum first and then coming here, that way you dont have to deal with the “rush” of people who go to the lockers and the river, which is the best activity. The hotels usually sell this package but Im sure you can find it cheaper online.
3. What to bring-Biodegradable SPF (if you dont have one bring your non-bio degradable and they can switch you out with samples and return it to you at the end of the day when you leave right at the exit).
4. Park closes at 6 so people usually try to have dinner at 5 and then run to the lockers to check out-I recommend showering and getting your things at 4 ish, get dinner after and stroll to the front.
5. No need to bring snacks or food since the entire park is all you can eat/drink
6. If you plan on doing water activities, bring an extra change of clothes (they have towels), and whatever toiletries (shower gel etc). BRING WATER SHOES!!!!!
Rated 5 out of 5

Javier T – June 17, 2022

I spent my Christmas Holidays in Cancun this year, and I had the opportunity to spend one afternoon in Xel-Ha. It was nothing but amazing, I felt like it was a miniature version of Xcaret’s Northside of the Park(activity area). I enjoyed that it wasn’t as crowded and developed as Xcaret. Also, the food is as great as they say, way better than its sister park Xcaret. The only con that I seen about this park is that there is camera in top of the WOMENS CHANGING ROOM/TOILETS!! Upon inquiring with the towel/locker worker, after my wife noticed it, she just told me not to worry that it did not work. I think the park should just remove this camera from that area so no one feels uncomfortable.