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XelHa All Inclusive

Rated 5.00 out of 5 based on 1061 customer ratings

(1061 customer reviews)

XelHa All Inclusive Tour, 5 restaurants, snorkel, slides and scenic tower

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XelHa All Inclusive Tour
5 restaurants, snorkel, slides and scenic tower

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Safety measures

Full day

Hotel pickup offered

English & Spanish

Mobile ticket

All inclusive

Description
Reviews (1061)

Description

The hidden paradise of the Riviera Maya, an ecological park with a vast marine life and natural reefs, has 5 themed restaurants included, unlimited drinks in 7 bars, slides and scenic tower, the perfect tour to go with family, couple or friends.

5 Restaurants
Unlimited drinks
Unlimited snorkeling
Comfortable roundtrip transportation

Included

Round trip transportation
Park admission
Unlimited food and drinks
Bays and natural pools
Unlimited snorkeling
Snorkel equipment in 5 different modules
Access to the lighthouse and slides
Children’s world
Lockers and towels
Hammocks and rest areas
Bathrooms, dressing rooms and showers

Not included

Extraordinary activities

We will pick you up at your hotel in Cancun and Riviera Maya, if we do not have availability in your accommodation, we will assign you the closest meeting point to your hotel.

You will receive the pick-up time one day before the tour, each hotel has a different pick-up time, please check your email or you can contact us by WhatsApp if you do not receive your confirmation one day before the tour.

You will enjoy a full day tour of fun, since the opening of the park you have at your disposal a restaurant for breakfast, snorkeling and activities are unlimited, as well as drinks in any of its 7 bars, you can eat, drink and snorkeling as much as you want and can.

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Infants must sit on laps
Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
It is recommended to bring an extra change of clothes
All children must be accompanied by an adult at all times
The activity is suggested for children from 5 years old
Tour duration and activities may vary based on weather conditions and other factors
The pick-up times at the hotels, itinerary and return time may be affected by issues beyond our control such as weather or traffic.
Most travelers can participate
Reservations less than 24 hours in advance will be subject to availability.

You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Tripadvisor Reviews

1061 reviews for XelHa All Inclusive

Rated 5 out of 5

Teachers3 – June 17, 2022

Our family (7, 10 and 13 years old kids) visit Xel-Ha (pronounced Shel-Ha) in December 2018. We had originally booked an ocean snorkeling tour through Sunwing…but realized through talking with people (and looking at the ocean), that snorkelling in the ocean was not going to be the best experience (too choppy). That being said, we have snorkeled in the ocean in the Puerto Morales area in July and it was fantastic. So..it the ocean is calm…there are amazing reefs to see for much cheaper than Xel-Ha. If not, this makes an amazing day out.
It’s easily booked from any resort in Cancun or the Riviera. It makes a long day, as it takes roughly an hour from just outside Playa. So, your day will be 7:30AM-7:30PM. You can eat breakfast at Xel-Ha…and it’s equivalent to a resort buffet (all you can eat/drink is included in the fee).
Xel-Ha is an inlet river with tons of areas to snorkel/play…and you are guaranteed to see some decent fish. There is a “Stingray experience” you can pay for….but as a tip, none of the stingrays are ‘contained’ (they just come by that area to be fed). So, if you just snorkel around the stingray area, you will see stingrays anyway. Not the same for the dolphin experience (these are trapped dolphins – disappointed to see this from a preservation perspective). All other smaller fish are ‘wild’ from the ocean inlet.
If your kids have decent endurance for walking/swimming, this is a great trip. If you still need a stroller…I’d pass up on this trip. It is a lot of walking/biking (various size bikes) and swimming. Tons of fun though…and you never feel rushed as part of a tour group (you just go where you want in the park).
You are supposed to wear biodegradable sunscreen in this park (as the other stuff kills the reefs). No one polices this, but we did but some from the gift shop as not to add to the chemicals in the water.
Lockers are included with your entry fee, and there are many throughout the park. You’ll want to bring: sandals to walk/bike in, a change of clothes for the ride home, a waterproof camera. Be careful jumping off the cliff with a strapped on gopro….many people lost theirs in the water (it’s not too deep to dive and get it though).
Tip: Go to the slide first thing in the morning. You likely won’t want to ride it more than once. We went right after breakfast and didn’t wait…later in the day there was a 60 min wait for it.
I wouldn’t bring a tube down the river…instead opt to snorkel (you’ll have a life jacket anyway). There’s lots of cool rocks and caverns to explore snorkeling…which is tough to do with a tube. You’ll also want to get out to do cliff jumping, zip lining etc….and it’s more of a pain when you have a tube. If you want a tube half-way, you’ll find an abandoned one somewhere anyway.

A very tiring (and expensive) day…but totally worth it.
Rated 5 out of 5

Exploration554124 – June 17, 2022

Xel-Ha is a great way to spend a day in the Tulum area. Everyone in the family, from pre-teen to grandma enjoyed it. The park is a unique, clean and well run.
Rated 5 out of 5

Lovevaca1 – June 17, 2022

This natural aquarium is a must see. I recommend waiting until the kids are around 10 and up. You don’t have to worry so much about them as you snorkel. The lighthouse water slide was very cool. We really liked the lazy river and snorkeling. The kids loved the zip lines and ropes course. We spent the day exploring. There is so much to see. I recommend getting the picture package after you make sure you take as many pics as possible. Oh and the cliff jumping was thrilling for all! It was a great trip. We highly recommend.
Rated 5 out of 5

christina – June 17, 2022

If you like all you can eat and drink, this place is good. Lots of choices in food.

Snorkeling is interesting… The mix of sale & fresh water …
Not the place to go if you like quiet and fully natural. There is a giant water slide marring the landscape and shoreline.

Great place for those with little/medium size kids. LOTS of fun things to do.

Don’t leave your stuff in the lockers near the restaurant…SO busy..there are other lockers and showers.

Snorkrls, fins, etc. provided.

You can take a collectivo to this place.
Rated 5 out of 5

CanRuntheWorld – June 17, 2022

This was our 3rd trip to Xel-ha, as others have said – it’s expensive but worth it. It’s a full day (11-12 hours) but the park has all you can eat/drink. With your entry, there is snorkelling (fins, mask, tube provided), light-house slide, kids park, kids park water obstacle course, river tubing/snorkelling, and adult water obstacle course. There are lots of other paid activities too (e.g. Dolphins, Manatee, Sting Rays, Snuba, etc.). We’ve opted for Snuba the past two years and really enjoy it (but it was better last year, apparently the rain storms impacted this years experience).