Terms and Conditions

RESERVATION POLICY

  • All our Tours are departing from Cancun. If you are staying in the Riviera Maya, check availability and price.
  • The Activities that have transportation included are for hotels in the “hotel zone” (boulevard kukulkan) if you are staying in the downtown area of ​​Cancun or Riviera Maya, check availability before your reservation.
  • The prices indicated in MXN are in Mexican pesos and dollars are those indicated in USD.
  • The prices listed on the home page are the lowest available.
  • The prices shown in any section of this website could change without prior notice.
  • If you make a reservation using the Paypal payment method, you will receive a proof of purchase from that company with all the details of your reservation.
  • For deposits in OXXO or bank transfer you must save the ticket as proof which will be requested to confirm your payment.
  • You will receive in your email a boarding pass which you must deliver or show when boarding the tour, if necessary, you will be asked for an identification that matches the name of the person who booked.
  • If you book a car or hotel room, the boucher you will receive will be in the name of the corresponding service provider.
  • The data requested to make reservations will NEVER be shared, disseminated or compromised, and only the staff of this agency will use this data solely for the purpose of making the reservation.
  • The bank details that you enter when making your purchase are protected by an ssl certificate, these data are NOT archived in our platform, they are only used by the payment gateway that you use when making your purchase, either stripe or PayPal, which in turn protect your data.

PROMOTION POLICY

  • The promotions or coupons are not cumulative, nor can they be combined with each other.
  • The promotion for Mexicans with the TMX coupon applies only to people who present valid official credentials, being accepted only INE or Passport.
  • The promotion for Quintana Roo with the TQR coupon applies only to people who present valid official credentials, being accepted only INE.

CANCELLATION AND REFUND POLICIES

The following policies apply only to tours or activities. Hotel, car rental and transportation policies must be subject to the terms of each company.

  • Cancellations must be at least 24 hours in advance before your activity, for these cases the refund will be 80% and will be applied within the next 48 hours. Whatever the payment method was.
  • Cancellations with less than 24 hours will not apply for any refund.
  • The same activity can be rescheduled for another day at least 18 hours in advance.

NO SHOW POLICIES (the client did not show up on the day and time)

  • No refund will be applied if the client does not show up on time and on the agreed date, time and place to take their activity or transportation.
  • THERE IS NO TOLERANCE TIME, if the client is not on the date, place and time indicated, the tour guide does not have the obligation to wait for the client, he will lose his activity and the amount paid for the service.
  • For schedule changes and / or dates, they must be made 18 hours in advance.

NATURAL PHENOMENA

In the event of a hurricane, tropical storms, cyclones or any other natural phenomenon of this or other types that are not in our hands, only change of the date of the tour will apply.

All these policies do not apply to activities in Holbox, Bacalar, Cozumel and Las Coloradas, for which no type of refund applies.

CONTACT DATA POLICY

  • If you fill out our contact form, or any method of communication, to request help with any questions regarding our services or for any reason, your personal data that you enter will NEVER be shared, disseminated or compromised for any purpose other than its use correct and will only be used by the staff of our agency to resolve any situation that you expose us in this section.

NOTICE

Nichupté.com is an intermediary agency between clients and the companies that provide the services that are published here, such as tours, activities, hotels, car rental, transporters or any service that is contracted on this website or company. Therefore, Nichupté.com, its commercial partners, agencies, collaborators and third parties disclaim any responsibility for losses, injuries, accidents or any transitory before, during or after the purchase of any service through this website or directly.

By reserving any service on this website you accept these terms and conditions, for any legal clarification it must be done directly with the service provider directly.